• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-12-2017 11:57 AM - edited ‎04-12-2017 12:15 PM

HP Recommended
Product: Example: Pavilion Series 500
Operating System: Microsoft Windows 10 (64-bit)

I tried to boot my Pavillion Series 500 it went and still goes into a black screen error saying "Boot Configuration Data for PC is missing or contains errors File: \EFI\Microsoft\Boot\BCD: Error Code OOxc0000185 it then goes to a screen that tells me about a recovery disc by I can't find whre they sell the recovery disc kits on the site. Can someone help me with this problem. and tell me what it means? Thx dag1656@live.com

2 REPLIES 2

‎04-12-2017 01:17 PM

HP Recommended

Windows 10 will take you to the recovery screen if it fails to boot either two or three times in a row.  If that does not work, you can make a Windows 10 install DVD/flash drive and use that as a repair disk.  From here:

https://www.microsoft.com/en-us/software-download/windows10

Scroll down to the "Download Tool now" after reading the heading  "Using the tool to create installation media"


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

‎04-12-2017 01:19 PM

HP Recommended

Look at this posting for a guide

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/file-efimicrosoftbootbcd-error-c...


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.