• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-16-2016 02:18 PM

HP Recommended
Product: Envy recline 27 TSAIO K-150xt
Operating System: Microsoft Windows 10 (32-bit)

At startup, receive the blue screen of death and error code Critical Process Died. Have tried restore, refresh, scanfile, and dism. Have no disks.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-16-2016 02:24 PM

HP Recommended

There should be a Recovery Manager available through thr F10 or F11 at startup.  Press Esc immediately after pressing the physical start buttom and the pick the

recovery Manager from the popup menu.  Also, since this is windows 10, you can do a clean install from the Media Creation Tool from M$


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-16-2016 02:24 PM

HP Recommended

There should be a Recovery Manager available through thr F10 or F11 at startup.  Press Esc immediately after pressing the physical start buttom and the pick the

recovery Manager from the popup menu.  Also, since this is windows 10, you can do a clean install from the Media Creation Tool from M$


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎09-16-2016 02:54 PM

HP Recommended

Thanks so much! Recovery Manager is at work.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.