• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion SLimline s5-1554
Microsoft Windows 8 (64-bit)

I installed the Windows 10 upgrade and worked fine for a while. I accidently uninstalled an Intel driver update and a few other programs and restarted computer. It came back on and said it had to do anther windows update-when it finished it shut down. I turned on again and nothing. The 2 fans run and it sounds like the HDD drives to boot-but doesn't complete. Blank screen, no keyboard  or mouse response. I've gone thru the entire HP troubleshooting guide, removed the CMOS battery, jumped it (got the blue power lights to come back on), but still nothing else.

 

Reading another forum I see where the free upgrade to Win 10 is causing motherboards to fry as the H-Joshua H61 uATX 696233-001 motherboard can't take it.  I'm wondering if I replace the motherboard, reload the original OS ( I've already purchased the recovery disks from HP as I thought that was my original issue)  Windows 8, if all will be ok.

 

I want to stop the auto upgrade to Win 10 as it will again fry the motherboard.

 

Any thoughts or next action steps or other help would be appreciated.

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Greetings,

 

I find it hard to digest having a motherboard fry because of an Operating System upgrade.

 

I guess it's possible, and if true,  maybe it's time for a class action lawsuit. You can contact MS for support but they will blame HP.

 

Was the Intel driver a graphics driver? And are using onboard graphics?

 

If yes, you have a PCIex16 2.0 slot. Buy a modestly priced low profile graphics card, plug it in to the slot. 

 

If you added discrete graphics then remove the card and try onboard graphics.

 

Boot the PC. You might get video.

 

The motherboard has USB 2.0 support so pulling the battery and resetting CMOS using the jumper pins should correct USB 2.0 problems.

 

This nifty little program, Never 10, will stop Win 10  upgrades.

 

You have to use the same model motherboard you have now if you want to install Windows using the HP recovery kit. The motherboard has to be tattooed by HP or the HP Recovery kit will fail.

 

Try the graphics card option first.

 

Cheers!

 

View solution in original post

1 REPLY 1
HP Recommended

Greetings,

 

I find it hard to digest having a motherboard fry because of an Operating System upgrade.

 

I guess it's possible, and if true,  maybe it's time for a class action lawsuit. You can contact MS for support but they will blame HP.

 

Was the Intel driver a graphics driver? And are using onboard graphics?

 

If yes, you have a PCIex16 2.0 slot. Buy a modestly priced low profile graphics card, plug it in to the slot. 

 

If you added discrete graphics then remove the card and try onboard graphics.

 

Boot the PC. You might get video.

 

The motherboard has USB 2.0 support so pulling the battery and resetting CMOS using the jumper pins should correct USB 2.0 problems.

 

This nifty little program, Never 10, will stop Win 10  upgrades.

 

You have to use the same model motherboard you have now if you want to install Windows using the HP recovery kit. The motherboard has to be tattooed by HP or the HP Recovery kit will fail.

 

Try the graphics card option first.

 

Cheers!

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.