• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎05-13-2024 03:22 PM - last edited on ‎05-21-2024 12:56 PM by HP Administrator

HP Recommended
Product: HP Stream - 14-cb120ca

Hi Community 👋 my HP Stream - 14 -cb120ca laptop won't connect to the Internet. Says "network driver is not found". How do find and download this driver without Internet. Thanks, Dee

Category:
Reply
1 REPLY 1

‎05-13-2024 03:36 PM

HP Recommended

Hi:

 

The product specs for your notebook indicate that it comes with a Realtek 802.11b/g/n/a/ac Wi-Fi adapter.

 

HP Stream - 14-cb120ca Product Specifications | HP® Support

 

You should not need to install a standalone driver for that model adapter, but here is the link to the latest driver for the Wi-Fi adapter:

 

Realtek RTL8xxx Wireless LAN Drivers

 

https://ftp.hp.com/pub/softpaq/sp150501-151000/sp150994.exe 

 

Since you don't have internet, you will have to download the driver from another PC, copy it to a USB flash drive, plug the flash drive into your HP Stream's USB port and install the driver that way.

 

I think something else is wrong, but give that a try first.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.