• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-20-2017 05:25 PM

HP Recommended
Product: HP Compaq Elite 8300 CMT
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I recently had to replace the motherboard on a HP Compaq Elite 8300 CMT with a purchased used board. The Bios, which I have updated to the latest version is not saving the new information I enter, which I understand legitimizes my Windows 10 OS already on my SSD. My problem is that after I boot to the Bios and then Ctrl A, go to Security then down to System ID's where I enter the Serial, Product ID, Operating System Image, and Feature Byte numbers, whilst it allows me to overtype the relevant fields and retains the information after F10 (accept), it does not retain the information after save and exit. Thus, when I boot normally and check Control Panel, System it tells me to connect to the internet to activate Windows. When I shut down and reboot to the Bios, there under System Information is all the old information ID's that I had erased pertaining to the system that contained this motherboard. When I then go to Security, System ID's all the new information I have entered has been replaced back to the old. Do I have to reinstall the OS or what? Also there is a family name field that has information entered but I can find nothing online about what should or could be changed here. The UUID field is greyed out.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.