• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2017 07:24 AM

HP Recommended
Product: HP Pavilion 550-111na

After switching on my computer, a window opened asking me to upgrade to the latest Radeon driver, which i did. After the installation process was completed it asked me to restart my computer, which again i did. Everything seemed fine but as soon as my desktop background picture appeared it didnt load properly and then began switching from that to a plain green screen every few seconds. My mouse pointer moves but i cannot access the start menu or anything else. (Im using Windows 10, just not sure which version)

3 REPLIES 3

‎04-25-2017 12:07 PM

HP Recommended

There are some possibilities to resolve a problem such as start in "safe mode" and then roll back the Radeon  driver or use System restore to set it back to before the Radeon driver was installed.

A failed start on Windows 10 will typically bring up "safe mode" after two or three attempts are made.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

‎04-26-2017 04:27 AM

HP Recommended

I had actually started a factory reset before i read ur reply, and it seems to have worked. Thanks anyway though, appreciate it.

‎04-26-2017 04:50 AM - edited ‎04-26-2017 04:53 AM

HP Recommended

That will work, too.  As you found out.  Most users prefer to save that option for when the other solutions do not work, however.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.