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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-15-2017 11:26 AM

HP Recommended
Product: ENVY 750-150xtCTO
Operating System: Microsoft Windows 10 (64-bit)

When using F-11 restore/revovery the windows defender does a short scan and stops. Then the date and time showes up and nothig happens. No error messages or details.  Recovery discs created by the computer do not respond.

 

The gist of the whole problem is the computer was turned off with all items on the msconfig were disabbled.

1 REPLY 1

‎02-15-2017 12:04 PM

HP Recommended

@PANATELLA

 

Hello;

Allow me to welcome you to the HP forums!

I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.



I am a volunteer and I do not work for, nor represent, HP
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