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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-10-2017 10:35 AM

HP Recommended
Product: Example: HP PRO 3500
Operating System: Microsoft Windows 7 (64-bit)

WHEN CLICKING ON MY HP DEVICE/TOWER, IT INDICATED I NEED TO TROUBLESHOOT.  i DID THE TROUBLESHOOT AND RECIEVED MESSAGE COULD NOT FIND DEVICE DRIVER.  HOW DO I FIX THIS ISSUE?

3 REPLIES 3

‎04-10-2017 10:51 AM

HP Recommended

> RECEIVED MESSAGE COULD NOT FIND DEVICE DRIVER.  HOW DO I FIX THIS ISSUE?

 

That message should have described the hardware that needs a device-driver.

 

Open the Windows "Device Manager", and look for "yellow-triangles" or "Unknown Device" markers.  What do you see?

 

‎04-11-2017 08:24 AM

HP Recommended

See yellow triangle for HPPro 3500Series Desktop computer, #D3K31UT#ABA

‎04-11-2017 09:12 AM

HP Recommended

> See yellow triangle for HPPro 3500Series Desktop computer

 

Where is it?

 

Example:

 

Capture.JPG

 

 

where the "yellow triangle" marks a 'Camera'.

 

Use the Windows 'Snipping Tool' to take a snapshot of part of your screen, and post it here.

 

 

 

 

 

 

 

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