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‎03-28-2024 04:13 PM

HP Recommended
Product: HP Pavilion 595-p0074
Operating System: Microsoft Windows 10 (64-bit)

I’m trying to install windows 10 on the hard drive of my computer. The installation fails; says it needs a driver(s). i’ve downloaded all the drivers from HP onto a flash drive, but the installer doesn’t recognize/find it. All the drivers are .exe files. What needs to be done so that the installer will find them?

Category:
5 REPLIES 5

‎03-28-2024 04:17 PM - edited ‎03-28-2024 04:18 PM

HP Recommended

W10 should not need any additional drivers to find the hard drive in your PC, so I don't know what the problem could be, other than the Intel storage controller driver can't be in an exe format.

 

I recommend that you try a different approach to reinstall Windows:  The HP Cloud recovery tool.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

Since you have to use the utility on another PC, you will need to enter the PC's product number in the tool's search window in order to proceed to make the recovery media. 

 

Your PC's product number is 3LA57AA#ABA

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‎03-28-2024 05:45 PM

HP Recommended

My ssd failed so I’m trying to install Windows on the hard drive.  Is this pertinent to using the recovery tool?

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‎03-28-2024 05:58 PM

HP Recommended

It should work on any drive.

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‎04-08-2024 03:53 PM

HP Recommended

Can the HP recovery tool be used on a computer running Windows XP?

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‎04-08-2024 03:58 PM

HP Recommended

I believe that it can only be used on PCs with W7 64 bit or newer only.. 

 

Definitely a 64 bit Windows operating system is required. 

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