Factory Restore on new HP Pavilion All in One Computer

[cookiesmama]

I have a 6 week old Pavilion desktop all in one.  I wanted to do a factory install on it because I had lots of extra things I installed that I no longer want and I thought a factory restore  would be best.  I went to the HP Recovery Manager and no where in the choices did it say  "factory restore".  It used to have that option in the HP Recovery Environment.  I checked all the options and nothing about factory restore.  I did make a set of recovery discs but I always remember that HP always had the option to do a factory restore.  I tried F11 and F8 and no luck.

Any answers or suggestions will be greatly appreciated.

[IT_WinSec · Accepted solution]

Hello,

Thank you for posting in the HP Support forum. Welcome!

Depending on the computer model, it may not be called exactly HP system recovery but if your computer originally came with Windows 10 preinstalled, recovery partition should be present.

- Please, first manually copy your most imporant data on an external partition

- Follow these instructions here to open the recovery from inside Windows

>> http://www.tenforums.com/tutorials/4130-reset-windows-10-a.html

>> http://www.tenforums.com/tutorials/4130-reset-windows-10-a.html#option2

It's called Reset - Windows Reset with options to RESET the machine to factory condition (remove everything), with an option to "refresh" Windows and keep personal files.

Let me know how it goes and if this works for you.

[cookiesmama]

Thanks for the info.  I tried it and it worked for me.  I used recovery discs that I created when I bought my AIO.

Works fine.  Thanks again.

[IT_WinSec]

You are most welcome !