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- HP Community
- Archived Topics
- Desktops (Archived)
- Frozen startup

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05-02-2017 11:15 AM
05-03-2017 04:46 PM
Hi @Hazaboj
Welcome to the HP Forums!
I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.
I reviewed your post and I understand that the computer is freezing on the startup screen.
I’d love to help!
I would like to know whether you are able to go to the desktop screen or not? If yes, then follow the steps in the below article.
If the computer is not booting to the desktop screen then follow the steps in the below article.
Let me know how it works and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care!
Cheers!
The_Fossette
I am an HP Employee
