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‎02-13-2017 11:26 AM - edited ‎02-13-2017 11:43 AM

HP Recommended
Product: 870-095na
Operating System: Microsoft Windows 10 (64-bit)

so I got a new hp omen 870-095na desktop and every so often while I am playing my games; its only happend while ive been playing War Thunder. My screen turns green and I have to restart my pc to fix it. it is just a plain green screen, with no writing on. I am using my tv as my monitor at the moment with a hdmi cable, I wonder if that is it. could you please tell me why this happens and what I can do to stop it happening again. i downloaded a program and my GPU is a AMD radeon R9 200 series and while i play War Thunder it runs at 67 degres celcius.

1 REPLY 1

‎02-13-2017 12:17 PM

HP Recommended

> My screen turns green and I have to restart my pc to fix it. it is just a plain green screen, with no writing.

 

If you disconnect the HDMI cable from your computer, does your TV "default" to a similar green-screen, when there is no "input" being received?

 

If so, then I think that either the video-card has failed, or the computer has "frozen".

 

If "brand-new", contact HP Support for trouble-shooting, if that is the original video-card that came with the computer.

 

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