HP MONITOR GOES BLACK WHEN YOU TUBE VIDEO IS EXPANDED

Ian101 · ‎02-15-2017

No changes to software or updates, just suddenly started doing this

erico · ‎02-15-2017

That generally happens when you have tried to run a video that your operating system does not have the proper CODEC installed for the browser you are using.

Have you tried opening YouTube from a different browser?

What I mean is that if you are using Edge or Internet Explorer, try Firefox or Google Chrome instead.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Ian101 · ‎02-16-2017

Thanks for your response

I was trying with google.

Having moved to internet explorer, I am now getting a message saying that having tried, the attempt failed and the screen remains on the 'small' version of the video.

Any further thoughts?

erico · ‎02-16-2017

Try Mozilla Firefox

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Create an account on the HP Community to personalize your profile and ask a question