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‎02-01-2017 09:05 AM

HP Recommended

Greetings,

 

I received my computer yesterday and as of today I began updating my drivers. It looks like when I went to update the Graphic Card is when my issue began, which was a message screen popped up stating an error occurred and the system needs to restart. Upon restart, I now have a blank white screen. So, apparently the graphic card update (likely before a windows compatible driver update occurred) is causing my issue and I can't F8. Tried...and got blue windows logo, but then white. I did not activate it via settings so....

 

Please advise

 

Thanks

 

Greg

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-01-2017 04:00 PM

HP Recommended

Disregard. I have returned this system, but basd on HP's support level I may not return as a customer.

 

 

View solution in original post

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2 REPLIES 2

‎02-01-2017 10:07 AM

HP Recommended

Come on Folks,  11 views, but no response. That surely can't be the type of customer service HP advocates.  I ordered it via Amazon, do I need to return it or is there any action I can take myself to resolve?

 

Best Regards

 

Greg

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‎02-01-2017 04:00 PM

HP Recommended

Disregard. I have returned this system, but basd on HP's support level I may not return as a customer.

 

 

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