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‎01-11-2017 07:58 AM

HP Recommended
Product: HP Pavilion 13-r010dx x2
Operating System: Microsoft Windows 8.1 (64-bit)

Hi, I'm having trouble getting my battery working. It will randomly guess the percentage of the battery and the computer will shut-down while it says theres 50% battery life. I try the HP support app incuided on my computer to do a calibration, however the battery fail the test. Yes, I did a check on the battery state; it says the battery is fine but I know that is incorrect.

 

Anyway, I want to replace the battery but there is no infomation on how or were I should take it. Any help doing it or is it impossable?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2017 09:48 AM

HP Recommended

Hi! @watercat0, Thanks for stopping by the HP Support Forums!

 

I understand that you would like to get a battery replacement for your PC.

 

I have checked the specifications of your PC since the battery is not a customer replaceable part.

 

You have to contact HP or HP authorized service provider and get the part replaced.

 

Please, find the part number for battery mentioned below.

 

756416-001 2-cell, 30-WHr, 4.15-AH battery (Tablet)

 

Link to contact HP.

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

A4Apollo
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-12-2017 09:48 AM

HP Recommended

Hi! @watercat0, Thanks for stopping by the HP Support Forums!

 

I understand that you would like to get a battery replacement for your PC.

 

I have checked the specifications of your PC since the battery is not a customer replaceable part.

 

You have to contact HP or HP authorized service provider and get the part replaced.

 

Please, find the part number for battery mentioned below.

 

756416-001 2-cell, 30-WHr, 4.15-AH battery (Tablet)

 

Link to contact HP.

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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