03-04-2013 08:17 AM
I have a HP Pavilion Elite that got a virus I couldn't delete so am trying to restore by to factory settings with the image DVD's I created. I go thru all the steps to advanced recovery and after inserting the recovery disk it is supposed to restart the computer. It shuts down but never comes back up to continue the process. I've tried multiple times without success. Anyone have any help or suggestions?
03-04-2013 08:34 AM
Have you put the disc #1 in and then powered on the desktop and pressed on the F9 key to place the DVD drive in the first boot position/
If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as Accepted Solution " button