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Student
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Member Since: ‎03-04-2013
Message 1 of 2 (214 Views)

HP Pavilion running Windows 7 won't restart after selecting advanced recovery

I have a HP Pavilion Elite that got a virus I couldn't delete so am trying to restore by to factory settings with the image DVD's I created.  I go thru all the steps to advanced recovery and after inserting the recovery disk it is supposed to restart the computer.  It shuts down but never comes back up to continue the process.  I've tried multiple times without success. Anyone have any help or suggestions?

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Member Since: ‎01-07-2009
Message 2 of 2 (207 Views)

Re: HP Pavilion running Windows 7 won't restart after selecting advanced recovery

Hi,

 

Have you put the disc #1 in and then powered on the desktop and pressed on the F9 key to place the DVD drive in the first boot position/

 

-erico

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