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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-04-2016 09:26 AM

HP Recommended
Product: HP TouchSmart 7320
Operating System: Microsoft Windows 10 (64-bit)

I am trying to run a system recovery to reset my HP TouchSmart 7320 back to the factory settings, and to remove the Windows 10 update and revert back to Windows 7 that the PC came with. I am getting errors with both Cyberlink Recovery Manager as well as Recovery in Windows Update & security in the settings. How can I get it right to do a factory reset on this PC and revert back to Windows 7?

1 REPLY 1

‎05-05-2016 05:41 AM

HP Recommended

Greetings,

 

You have 30 days from the date of the upgrade to roll back to Win 7.

 

Have you used Window's baked in image creation software or third party backup software on Win 7?

 

Did you create an HP recovery disc set or recovery USB drive if a roll back is not possible and you have no, known, good system images available?

 

Have you tried a Recovery at Boot time?

 

The upgrade to Win 10 sometimes kills the HP recovery process. Not having external recovery media suggests contacting HP for recovery media or buying a OEM copy of Win 7 matching your Win 7 HP installed operating.

 

Cheers!

 

 

 

 

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