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04-07-2017 08:44 AM
Hi,
i am trying to install HPDM 4.7SP5 on a windows 2012 R2 server for the first time. get the following error "HP Device Manager 4.6 is not installed on this machine. setup cannot continue."
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04-11-2017 08:09 AM
Yes it was an upgrader. Thanks manage to download HPDM.
04-07-2017 10:01 AM
> HPDM 4.7SP5 on a windows 2012 R2 server for the first time.
> get the following error "HP Device Manager 4.6 is not installed on this machine ..."
My guess is that what you are trying to install is an "upgrader" -- it assumes that '4.6' is installed, and it updates a few components to the '4.7' level, i.e., it is not a "full" installer -- that assumes that NO previous version is installed.
Did you download the wrong program -- "update" versus "full" ?
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