Has anyone had issues updating their hp envy with Windows 8 to Windows 10?

[Andrea1975]

Has anyone had trouble updating to Windows 10 from Windows 8? I bought my hp envy 20 all in ome pc in 2013 and hp said it is new enough to support the transition as I heard some of the older ones are not. But I keep comimg up with errors when my computor wants to do updates and it finally gave me the blue unhappy screen and then finally the black screen and wouldn't boot up. I'm trying to figure out why it did this so I can avoid or help tje situation I'm the future when I get it back from neimg fixed. Any thoughts? ???

[Andrea1975]

Sorry for the typos!

[Jay_101 · Accepted solution]

Greetings,

Someone is probably going to stomp on my response.

Stick with the HP factory operating system if you can deal with that.

HP Envy 20 is not the correct product number. So I can't review your PC's specs.

I am guessing HP is not providing Win 10 driver support. 

Microsoft is, obviously, dropping the ball on providing correct drivers for your PC.

So did you upgrade to Win 10 successfully but an update borked your PC?

It could be a bad driver update or a cumulative update.

You can stop Win 10 driver updates but you can't stop other updates.

The grass is not always greener on the other side.

Cheers!

[Andrea1975]

It is an Envy 20-d034 touchsmart all in one. Is that enough info? I don't mind staying with Windows 8 but won't the updates automatically keep trying to update to Windows 10? There is definitely a driver issue. When it was operating Windows 10 it stopped being able to update the drivers giving me errors and shortly thereafter the situation I mentioned above...

[Jay_101]

Hi,

You can stop the forced Win 10 upgrade by using "Never 10".

Jay

[Andrea1975]

Never heard of that. Did you use it?

[Jay_101]

Hi,

I am using it on all of my Win 7 and Win 8.1 PC's.

Works great.

No GWX nags and no silent Win 10 installation file downloads.

Jay

[Chilly2]

 My Win 10 update from Win 8 presented no problems, but my Win 10 2018 update (1803) is not compatible with my HP Envy 700-019. Is HP going to fix this problem? The only way I can get sound to play is by reverting back to a previous version of Windows (1709). What a bummer. The advice I received from Microsoft is to buy a new computer that is compatible with the recent 2018 update (1803). Double bummer. HP should be looking after their customers who purchased a desktop computer. If that is not possible, triple bummer & a loss of a future customer.