• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-06-2017 08:10 AM - edited ‎05-06-2017 08:45 AM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

I'm getting a system failure message and told to run diagnostics.  I just downloaded the diagnostics from the HP site, but can't find it on my computer to run it.  Please tell me where to go.  Thank you.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-06-2017 08:45 AM

HP Recommended

@LRochon

 

Hello;

Allow me to welcome you to the HP forums!

 

The Browser you used to download the HP file has a default folder that holds the downloads.  You have to go into the Browser and find the default folder

 

Since you mention Winb10, you're probably using Edge -- so this is the information you need:  https://www.tenforums.com/tutorials/6215-view-microsoft-edge-downloads-windows-10-a.html

Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-06-2017 08:45 AM

HP Recommended

@LRochon

 

Hello;

Allow me to welcome you to the HP forums!

 

The Browser you used to download the HP file has a default folder that holds the downloads.  You have to go into the Browser and find the default folder

 

Since you mention Winb10, you're probably using Edge -- so this is the information you need:  https://www.tenforums.com/tutorials/6215-view-microsoft-edge-downloads-windows-10-a.html

Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎05-07-2017 07:32 AM

HP Recommended

Thank you for your help.  Issue resolved. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.