I had to do a factory restore on my PC which had a windows 10 upgrade and also Windows office word/e

[ALLY59]

So I need help to download Windows 10 and also Windows Office/Excel/PowerPoint without cost.

[WAWood · Accepted solution]

ALLY59

Hello;

Allow me to welcome you to the HP forums!

Have both good and bad news for you ...

The good news is that you can create Win10 installation media for free using this link:  http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

The bad news is that you can NOT download MS Office for free.  If this is a recent version of Office (i.e., 2013 or newer) and you activated it using an email from Microsoft, that is what is known as the Click-to-Run (CTR) version, and you can use the MS email to download a new copy and activate it.

IF it is a version that came preinstalled on the PC, then you can not download it, as that is not available.  In that case, you would have to contact HP Customer Support to find out what options you have:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck

[flagstaffman]

Also, before you do anything, ensure you have the license keys for Windows 10 and Office. These can be extracted using tool readily available on internet. I use Belarc Advisor audit software,