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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 08:27 AM

HP Recommended
Product: HP Pavilion p6-2326s
Operating System: Microsoft Windows 7 (64-bit)

System has crashed, hard drive unrecoverable, need OS and software for new HD.

3 REPLIES 3

‎02-20-2017 09:24 AM

HP Recommended

In the title block for the post it stated Windows 7 but the spec page indicates that PC came with Windows 8.  Just to verify - was Windows 7 installed?  That will actually make things more difficult if that is true.


I'm not an HP employee.
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‎02-20-2017 09:42 AM

HP Recommended

User told me it waS WINDOWS 7, if you system came with windows 8 thats what was installed when it crashed.

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‎02-20-2017 09:59 AM

HP Recommended

Hi, @MstrBill :

 

The PC definitely came from the factory with W8 64 bit installed.

 

So, if the person whose PC you are working on had W7 installed, then you would have to get the W7 installation media and product key from the user.

 

You can order a W8 recovery kit for that model from the link below.  That would be the only recovery kit available.

 

http://support.hp.com/us-en/mediaorder/HP-Pavilion-p6-2300-Desktop-PC-series/5295969/model/5307258/s...

 

A free option would be to make your own plain W8 64 bit installation media by downloading this file.

 

https://docs.google.com/file/d/0B0W9PBigPy94aVJWSndyTFNFMzg/edit?pli=1

 

This media will work with the W8 product key in the PC's BIOS.

 

You can use this tool to transfer the ISO file to a DVD or 4 GB USB flash drive.  The tool will make either media bootable.

 

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

 

Then you can install the drivers and available software from the p6-2326s support page.

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