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Locked

‎10-09-2016 04:39 AM

HP Recommended
Product: Pavilian dv6 Laptop
Operating System: Microsoft Windows 7 (32-bit)

I upgraded to windows 10 and didn't like it and attempted tp restore the computer and accidentaly erased my original windows 7. I then bought and installed  windows 7 64 bit and the computer does not operate properly; I now need the original windows 7 32 bit  disc.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2016 08:56 AM - edited ‎10-09-2016 08:56 AM

HP Recommended

Gurk

 

Hello;

Allow me to welcome you to the HP forums!

I wish I had good news for you -- but I don't ...

 

Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.

Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. This means that HP no longer stocks the recovery media for your PC. They no long stock recovery media for the older PCs.

Since HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/


Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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1 REPLY 1

‎10-09-2016 08:56 AM - edited ‎10-09-2016 08:56 AM

HP Recommended

Gurk

 

Hello;

Allow me to welcome you to the HP forums!

I wish I had good news for you -- but I don't ...

 

Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.

Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. This means that HP no longer stocks the recovery media for your PC. They no long stock recovery media for the older PCs.

Since HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/


Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
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