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- HP Community
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- I need to get the HP Pavilion 23 p010 AIO resource disk

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03-18-2017 10:30 AM
I've inherited a Pavilion 23 p010 all-in0-one pc from my dad and the HDD has failed. I am trying to install OS (Win8.1 x64) onto a different hard drive and I'm prompted for either USB or DVD drivers for this hardware. I've searched and can't find this stuff anywhere on the HP support site. This computer is off warranty of course as it's very old but usable.
I need to get the HP Pavilion 23 p010 AIO resource disk and was hoping there was a downloadable version somewhere so I don't have to wait the 3-4 business days to receive it. Does anyone here know where I can find that online?
Thanks!
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03-18-2017 12:33 PM
@taplun_21, welcome to the forum.
I understand your desire to download the software so you don't have to wait, but HP doesn't make it available by download. Here is a guide to help you order it.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
03-18-2017 12:33 PM
@taplun_21, welcome to the forum.
I understand your desire to download the software so you don't have to wait, but HP doesn't make it available by download. Here is a guide to help you order it.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
03-19-2017 12:30 AM
Order Recovery Media-CD/DVD/USB (1)
USB-Windows 8.1 64-bit Recovery Kit
System Recovery Kit for Consumer Desktop
Order Media: http://support.hp.com/us-en/mediaorder/HP-Pavilion-23-p000-All-in-One-Desktop-PC-series/6879117/mode...
allows you to order the "Recovery Kit" which enables you to reinstall the original Windows 8.1.
Or, if you install from a "retail" Windows 8 DVD, that first-cited web-page allows you to download all the HP-specific device-drivers to add support for all the HP-specific hardware.