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‎04-17-2024 11:54 AM

HP Recommended
Product: HP ENVY Recline TouchSmart All in One - 27-k300a(ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

My PC is HP ENVY Recline TouchSmart All in One - 27-k301d. The response I received from the device is: Hard Drive 1 failure with  a given failure ID, and Product ID clearly written.

My question is: Is there a way to rectify this problem? I do not wish to replace the HD as I'm not able to back up my data. I'm currently conversing with you through a different device because I could only get the blue screen in my other PC in question.

All help from the community is appreciated.

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1 REPLY 1

‎04-17-2024 01:24 PM

HP Recommended

If you are able to remove the drive and connect it to a working PC, then you may be able to recover most of the data on it -- depending on how badly it failed.

 

I have used Runtime's GetDataBack to do data retrieval from failed drives and it works very well.



I am a volunteer and I do not work for, nor represent, HP
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