11-14-2009 03:03 PM
I have somewhat of the same problems as Charles.
I have P6180T with Windows 7 Home Premimun nor terminate terminate it also freezes up my whole system. The only way I can reagain use is by shutting down manaully.Which I know is not the best but it's the only choice I have. Yes, i have waited for the system to repsond but I think after waiting at times up to 2 hours I need to do something
My druvers are up to date I ran Malwarebyte and had no problems .I ran a full scan with Nortons with no problems. I do the scans weekly.
Any suggestions would be appreciated.
11-14-2009 04:24 PM
Actually many of us here recommend that you try another Browser.
Try Google chrome and Firefox. You might also consider uninstalling IE7 and/orIE8 and installing Internet Explorer 6. IE6 had fewer problems.
If your problem is solved , please click the Accepted Solution button
I am not an HP Employee, I am a volunteer posting here on my own time
11-14-2009 09:45 PM
Hi Bugbatter, I installed the recommended "Malwarebytes' Anti-Malware" after fully uninstalled all IObit's programs. I ran the "Quick Scan", one infection found and removed, after reboot the system as instructed, I ran the full scan again with the Malwarebytes' Anti-Malware, it was OK, 0 infection.
Then I switch back to IE8 as default, open the IE going back to this forum, "Stopped Working" happened again in about 2 minutes, After the browser recovered by itself, I tried to write a reply to this forum, I was stopped and have to rewrite three times in not more than five minutes. I finally have to switch back to FireFox to successfully write this few lines.
By the way, the diagnostic log you mentioned before, to post onto the sites for evaluations; Do you mean the Scan Report made by "Malwarebytes' Anti-Malware", or a diagnostic log made with some other diagnostic programs?
Thank you anyway for your very detailed instructions.
11-14-2009 09:59 PM
You are right Erico, I have no choice, switching to FireFox for a while already, but some of the websites support only IEs, and have to switch back sometimes.
Thanks a lot for your comments.
11-17-2009 05:11 PM
..don't get angry with Technical Phone Support Respresentatives personally, we're just following the process. It's our job.
While I'm on this forum, I'm not speaking for HP, I'm speaking for myself.. XD
11-17-2009 07:03 PM
11-17-2009 07:18 PM
11-17-2009 07:30 PM
I can't really remember when I have done the last update for flash or java, surely not after the latest installation of IE8.
Do you recommend I should go to check for the latest update for these two program?