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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-05-2017 11:56 AM

HP Recommended
Product: 15-d002se
Operating System: Microsoft Windows 10 (64-bit)

Dear Sir/Madam,

 

I had my laptop stolen a day ago and I wanted to know if HP can help me out with this. I had personal pictures and confidential documents on the laptop that I cannot afford to lose into the wrong hands. I wanted to ask if HP can delete this data from my laptop. I do not mind paying any amount for this as long as this can be done.

 

I really appreciate your help with this!

1 REPLY 1

‎04-05-2017 05:43 PM

HP Recommended

Nope, HP does not have access to remote in to your HP computer at anytime.

The user at hand would have to contact HP, install remote software, then give windows permission to allow the access to happen.

 

Your next computer purchase, install Anti-theft software. That is a good way to trigger a deletion of personal files remotely if stolen. But that would only happen if the thief connects to the internet first.

 

Sorry.

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