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- Loading Windows Enterprise

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02-09-2017 11:28 AM
Received this PC with Windows 7 Professional. Trying to reload the PC with our version of Windows 7 Enterprise. When the PC comes up it goes to the Windows setup screen but the mouse and keyboard do not work. Is there a setting some where in the Bios that will let the keyboard and mouse work so I can finish setting up this PC?
02-09-2017 11:50 AM
Hi:
You have to use this tool to put the USB 3 drivers into your W7 installation flash drive.
There is a readme link with instructions for how to use the tool.
https://downloadcenter.intel.com/download/25476/Windows-7-USB-3-0-Creator-Utility
The problem is due to:
The Skylake chipset does not have native support for USB2, so the USB 2 ports don't work until the chipset driver is installed.
The W7 installation media does not have the required USB3 drivers for the USB 3 ports to work.
02-09-2017 12:31 PM
I have an image in Acronis of our current WIndows 7 Ent that has all of the current Windows updates on it. Is there a way that I can install this image on a computer and load the drivers for this HP 400 G2? If I can do that then I can make a new image and install it on the HP 400 G2.
