Lost HP Recovery manager option page

[samsanmiller]

Hello. Laptop recently crashed. Had it repaired. I cannot now access the HP recovery Manager options window.

Have tried to download it, but no joy. Cannot access  through F11. have got all the other HP pages, Hp support and printer etc.

Thanks in advance

Sam 

[WAWood]

@samsanmiller

Sorry, but we need to know the details of what was replaced when you "had it repaired".

For example, was the hard drive replaced?  And if so, did the repair shop use HP Recovery Media to restore your PC?

We can proceed when you provide the information.

Thanks

[samsanmiller]

Hi. Thanks for your reply. Will find out as much info as i can tomorrow and get back to you.

Regards

Sam

[WAWood]

@samsanmiller

To give you some more information ...

The HP F11 Recovery function relies on a Recovery partition being intact on the hard drive.  This is placed there during the PC's initial configuration at the factory.

When a new drive is set up using HP Recovery Media, it recreates this same Recovery partition so that, later, the F11 function will work.

IF the folks who repaired your PC either replaced the drive, or reinstalled Windows onto the existing drive, and did not use HP Recovery Media, the Recovery partition is either missing (in the case of a new drive) or has been corrupted (in the placed of reinstalling Windows) and the F11 function will no longer work.

[samsanmiller]

Hi. Thanks for the reply.

Is there any way to get it back at all?

Regards

Sam

[WAWood]

@samsanmiller

As I said, you have to use HP Recovery Media to do a factory reset of your PC.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Before using the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck