-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Desktops (Archived)
- Missing file error and now is running very slow.

Create an account on the HP Community to personalize your profile and ask a question

01-27-2017 03:50 PM
A few weeks ago my computer started giving me error message that said like this: Missing File error: Unable to locale data files. Please reinstall. Now it stoped but its running extremly slow.
I'm not an expert, I tried to look on the internet what to do but didn't have much luck. It's there a solution to my problem?
01-28-2017 10:00 AM - edited 01-28-2017 10:41 AM
It's possible that you have "errors" in the file-system, that cause the file (what is its name?) to not be found.
Hold down the the "Windows" key (on your keyboard).
Type the R key, once.
Release the "Windows" key.
Into the window that opens, type CMD and press ENTER.
Into the window that open, type CHKDSK C: /F and press ENTER.
When it tells you about "locked", click/enter YES.
Shutdown and restart your computer.
CHKDSK will run, and will try to repair any errors in the file-system.
Your only other solution:
* backup all your files/E-mail/pictures/music to an external disk-drive.
* in Windows, run "reset my PC" to reinstall Windows (it claims to *NOT* delete all your files, but having a backup gives good peace-of-mind).
* run Windows Update to apply all the security-fixes to your "fresh" copy of Windows.
01-31-2017 07:41 AM
Hello! I tried your first option and this is the message thats giving me: Access Denied as you do not have sufficient privileges. You have to invoke this ytility running in elevated mode.
Should I try the other option?
01-31-2017 10:06 AM
> I tried your first option and this is the message thats giving me: Access Denied as you do not have sufficient privileges. You have to invoke this ytility running in elevated mode.
1. Click the "Windows" key on your keyboard.
2. Into the window that opens, near the bottom-left of your screen, type CMD but do not press ENTER
3. Near the top-left of the screen, you'll see Programs (1)
4. Below it, right-mouse-button-click on the string CMD
5. Choose Run as Administrator
Now, you have an "elevated" command-line window, where you can enter that CHKDSK command.
02-01-2017 04:13 PM - edited 02-02-2017 01:11 AM
> ... at least it started acting way faster.
That is both "good" -- running faster -- and "bad" -- it might be an indication that the disk-drive has some "bad" spots.
The electronics on the disk-drive can use some "spare" blocks on the disk-drive to automatically "stand-in" for any "bad" blocks.
Google-search for "download free SPECCY".
Download, install, and run SPECCY, and expand the "storage" section, to see something like the following.
Moderators: NOTE THAT THE ONLY "SERIAL-NUMBER" THAT IS DISPLAYED BELOW IS OF THE DISK-DRIVE.
THERE IS NOTHING THAT ONE CAN DO WITH THAT SERIAL-NUMBER -- IT DOES *NOT* PERSONALLY IDENTIFY ME.
Note all the "Good" indicators. If you see any "Bad" or "Warning" indicators, you should immediately plan to replace the disk-drive, before it completely "dies".
