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‎05-20-2016 08:31 PM - last edited on ‎05-20-2016 08:37 PM by Retired

HP Recommended
Product: Hp Pavilion A6601T
Operating System: Microsoft Windows Vista

My desktop Bios have Lost serial number(removed content) and model number (A6610T)also lost , I read at internet i get DMI tools and snzero.exe ,

But nothing work for my desktop, One of error show "I2C eeprom not support(Atmel chip)".I also try F10 and ctrl+A also not work on my model.How can i do?,Last time one of my laptop change new motherboard it can use DMI tools .Now i can't use Hp support assistant and update.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2016 03:48 AM

HP Recommended

Hello,

 

This is called branding, once a authorised HP technician can brand it with the branding tool, or a HP partner who has access to this tool,

 

so only way is to contact hp

Regards;
Smiley
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.

View solution in original post

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2 REPLIES 2

‎05-21-2016 03:48 AM

HP Recommended

Hello,

 

This is called branding, once a authorised HP technician can brand it with the branding tool, or a HP partner who has access to this tool,

 

so only way is to contact hp

Regards;
Smiley
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.
Was this reply helpful? Yes No

‎05-24-2016 09:36 AM

HP Recommended
Yes you right , I have some branding tool, it not working for my desktop , it work on laptop motherboard , but now I try test with windows retail version (testing for this version can generate self serial number or not)if it can do, I can do update without oem .thanks for answer.
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