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- My HP Officejet Pro 8620 will print from my IPhone on a wire...

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02-28-2017 02:14 PM
The printer will print from my IPhone on a wireless network, but will not print from my computer. It says it is Offline.
Solved! Go to Solution.
Accepted Solutions
03-01-2017 01:32 PM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are unable to print from your computer to your
This issue could occur if the printer is not set as a default printer or windows update is not run.
Let's go through a few steps to resolve this issue.
Microsoft released a cumulative update for Windows 10 that helps improve discoverability of printers when a device resumes from sleep mode. This update can help prevent occurrences of your printer going offline, especially for wireless connections.
-
Search Windows for Windows Update, and then click Windows Update in the list of results.
-
Click Check Updates to make sure all critical and important Windows updates are up to date.
NOTE:
To manually download the update, go to KB3147458 on Microsoft’s website (in English).
-
Restart the computer, and then try to print again.
Also, here's the step by step guide for you in the link: Printer is Offline (Windows)
Let me know how this works.
You have a good day ahead.
03-01-2017 01:32 PM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are unable to print from your computer to your
This issue could occur if the printer is not set as a default printer or windows update is not run.
Let's go through a few steps to resolve this issue.
Microsoft released a cumulative update for Windows 10 that helps improve discoverability of printers when a device resumes from sleep mode. This update can help prevent occurrences of your printer going offline, especially for wireless connections.
-
Search Windows for Windows Update, and then click Windows Update in the list of results.
-
Click Check Updates to make sure all critical and important Windows updates are up to date.
NOTE:
To manually download the update, go to KB3147458 on Microsoft’s website (in English).
-
Restart the computer, and then try to print again.
Also, here's the step by step guide for you in the link: Printer is Offline (Windows)
Let me know how this works.
You have a good day ahead.
