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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-13-2017 03:25 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

After upgrade to windows 10 the system ask for restart, and the computer stuck on hp logo almost an hour now and don't know what to do, please help

2 REPLIES 2

‎03-13-2017 03:41 PM

HP Recommended

Also I called hp customer support and asked them how long it take envy23 to startup normally, this was a simple question and they told me because my warranty expired I have to pay $60 before getting an answer. Can't believe it

‎03-14-2017 07:19 PM

HP Recommended

Hello

 

Will try to assist you with this problem.

 

First, Envy 23 is many HP PC's. Please provide specific model of PC.

 

Some PC's don't take Windows 10 upgrade with success. This could be your problem.

 

Do you have HP Recovery discs or USB. You maybe have to go back to factory operating system HP installed when PC was built by HP.

 

So there is data loss. Have you backed up files you need to keep? No backup and doing a factory recovery will cause loss of files you may need.

 

Please give this information to proceed with solution. You have tough problem to fix with negative effects if no data backup on external drives.

 

Grzy

 

 

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