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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-17-2017 08:08 AM

HP Recommended

never gets past the hp sign it restarts afterwards all the time

1 REPLY 1

‎04-17-2017 11:20 AM

HP Recommended

Welcome to this forum.

 

The HP "splash" screen is produced by the motherboard, once it has completed its POST (Power-On Self-Test).

Then, it tries to load Microsoft Windows from your disk-drive.

 

However, I understand that it is failing to load Windows, and then automatically restarting.

 

Turn the computer off.

Turn the computer on, and start repeatedly tapping the 'F8' key.

You may get a "System Repair" screen to appear.

Try the "repair" option.

 

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