Need to order recovery disks

[trkbean]

I asking for a friend who is not computer savy.  The computer has not been used for about 3 yrs and she has forgotten password.  She did not make a password disk and she was not given recovery disks for the pc when purchased. 

So based on my research the only way is to reinstall windows.  But I need to purchase recovery disks for the pc.  I was not sure if purchasing from disks from company I do not know would work.  I do have the serial number of the pc. 

Any help would be appreciated.

Thank you.

[old_geekster · Accepted solution]

@trkbean, welcome to the forum.

Here is a company who should be able to help you.  HP doesn't have the disks available.

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

[trkbean]

Thank you for your help Old_geekster.  Have a great evening!

[old_geekster]

You are welcome, @trkbean.  You too!!