No support for HP SSD from Amazon, Part and Serial Number not on Site, no Help from Agents

[ReyAlvarado]

HP SSD S650 2.2" 1920GB

Purchased on Amazon, 3 year warranty, died after just one year.

No support found on site, serial number and part number do not come up.

Chat agent gave me an 800 phone number [content edited]   Phone system was a nightmare since it just wanted serial number it won't take. 

Finally got a live person in India, they gave me a phone number to the "SSD department"  that doesn't work. [content removed]

WHY WON'T HP SUPPORT THIER OWN PRODUCTS OR EVEN ADMIT THEY EXIST?!?!?

Contacting Better Business Bureau.

[Rachel571]

Hi @ReyAlvarado ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[ReyAlvarado]

This page doesn't work for the serial number either.  

I have escalated the issue to the BBB, and an HP rep called me to investigate. They called me the next day and I  was told SSDs are not handled on this site and to to try this HP Partner - 
https://www.multipointe.com/

support@multipointe.com

And was given 2 phone numbers for them -  1  8 4 4  5 1 7  8 2 9 5  (Which no one answered the first time I called). 
And a direct number to a Florida office - 1  3 0 5  4 5 6  3 2 8 8.

Why HP does not have this information on their site is inexcusable. Please take steps to see that warranty support information for SSD it is included to help your customers.  ( I see that it was deleted from my previous post) 

I will reply as to  if any of these solutions work.