Not opening laptop

[Dev15]

Hlw friends, I have a problem ..laptop is not opening , when I clicked update and restart option it completed its process but it has been stucking on ‘getting windows ready, don't turn off computer ’ for 6 hours . Please suggest me to open my laptop

[mdklassen]

Suggestion: hold down the ON/OFF for 15 seconds, or until the computer turns itself off.

Then, turn it on. Windows will make an attempt to complete the updates.

[Dev15]

Sir, I have done the same as you are instructing even then it is showing the same ‘getting windows ready, don't turn off computer’

[mdklassen]

> I have done the same as you are instructing even then it is showing the same ‘getting windows ready, don't turn off computer’ .

Thanks for the additional information.  That helps.

Turn the computer off.

Turn the computer on, and keep tapping the F8 key until Windows displays a "recovery" menu.

Use one of the methods to "restore my computer to an earlier date", i.e., before the updates were downloaded.

[Dev15]

Thank u sir for your continue support I am performing as u said but f8 is a sound increase key and it is not doing anything except sound increasement ....

[mdklassen]

> I am performing as u said but f8 is a sound increase key and it is not doing anything except sound increasement 

Yes, when Windows has finished booting, the F8 key does exactly what you say.

Use normal "shutdown" to turn the computer off.

Turn the computer on.

IMMEDIATELY start tapping the F8 key, until you see the Windows "repair-and-recovery" screen.

Do not wait until Windows boots.

[Dev15]

Now it is showing PLEASE WAIT and not processing further for a long time

[mdklassen]

> it is showing PLEASE WAIT and not processing further for a long time.

This could be a problem with the disk-drive.

Can you remove the disk-drive, and connect it as a "slave" disk-drive in a working computer?

On that computer, Google-search for "download free SPECCY".

Download, install, and run it.

Select the "Storage" section, and look at the SMART report for the "slave" disk-drive:

Hopefully, you will see 'Good' everywhere, not 'Bad'.  But, ...........