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‎09-19-2016 09:27 PM

HP Recommended
Product: Envy 700-215XT
Operating System: Microsoft Windows 7 (64-bit)

The machine is an HP Envy 700-215XT purchased mid 2014. The machine completely died overnight. It would not boot. Not knowing much about HP, I went ahead and formatted the HDD and installed a new copy of Windows 7 Pro x64. The install went well but since it's not the exact copy that shipped with the machine, I can not install any of the drivers. I also can not boot into the recovery tool using F11.

 

I am trying to find a way to restore the machine to it's original state. Is it possible to obtain a copy of Windows from HP with the Product Key sticker on the machine? 

 

Is there another approach I need to try?

 

Thank you in advance!

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2016 12:27 AM

HP Recommended

Hi,

 

Please use the following instructions:

 

    http://support.hp.com/us-en/document/bph07143

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎09-20-2016 12:27 AM

HP Recommended

Hi,

 

Please use the following instructions:

 

    http://support.hp.com/us-en/document/bph07143

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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