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‎02-03-2017 03:11 PM

HP Recommended
Product: Pavillion P6267C
Operating System: Microsoft Windows 10 (64-bit)

Tehe HP  2509m monitor is black.  By turning off & back on monitor power switch, briefly illuminates & shows DVI "active" & VGS "no signal".  re-booting does not solve.  Blue power switch lights on both PC & monitor stay blue, so unit is not going into hibernation.  I unplugged & re-plugged related cables, without improvement.

1 REPLY 1

‎02-04-2017 08:00 AM - edited ‎02-04-2017 08:18 AM

HP Recommended

Well that be a sign of the video card failing.  From the SUPPORT PAGE, that PC has a ATI Redeon HD4350.  Try removing the card and connect the monitor to the onboard graphics.  That will tell if the card has failed or not.


I'm not an HP employee.
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