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‎03-09-2017 03:02 PM

HP Recommended
Product: Pavillion a6838f
Operating System: Other

I have the HP Pavillion Model #a6838f. I recently purchased a new printer (Canon PIXMA MX922). The printer has a built-in fax, so I was wondering whether my older computer has a built-in fax software. Also, how compatible will these two products be? The serial number for my computer is MXX9140CXQ. Please email me your reply.

3 REPLIES 3

‎03-09-2017 04:38 PM

HP Recommended

Hi,

 

Since your Canon is not an HP product therefore only Canon can answer your question. We may be able to help you but  I don't know what is the current Operating system on it or it still runs Vista pre-installed as shown:

 

     http://support.hp.com/us-en/document/c01690218

 

From the following link, printer supports  Apple Mac OS X 10.6.8 or later, MS Windows 7, MS Windows 7 SP1, MS Windows Vista SP1, MS Windows Vista SP2, MS Windows XP SP3, Windows 8, Windows RT  

 

     https://www.cnet.com/au/products/canon-pixma-mx922/specs/

 

It should have fax software and drivers on the CD which came with the printer. Please use the CD to install to your computer.

 

I think this should work otherwise please try Canon forum

 

       http://community.usa.canon.com/t5/Printer/ct-p/printer

 

Regards.

 

 

 

BH
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‎03-09-2017 09:39 PM

HP Recommended

Hello

 

I have a Canon MX922 and an HP PC.

 

The PC has no bearing on fax capabilities. A landline, a PC that will recognize the printer and fax, and the software that came with the printer is all you need.

 

Grzy

‎03-10-2017 09:15 AM

HP Recommended

From: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c01690218

your computer was originally shipped with Windows Vista.

 

Note that Microsoft will stop issuing security-fixes for Vista after April 2017 (next month!).

So, it's time to upgrade to a newer version of Windows -- your computer is "beefy" enough to run Windows 10.

 

Anyway, Vista supports any FAX device as an emulated "printer".

You open a program, such as Microsoft Word, and choose "print", and choose the 'FAX' as the print-device, and you'll be asked to enter the telephone-number of the other FAX.

 

Newer versions of Windows have the "Windows Fax and Scan" software included.

 

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