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‎05-20-2016 12:08 AM

HP Recommended
Product: HP 280 G1 Microtower PC
Operating System: Microsoft Windows 10 (64-bit)

I happened to update HP Desktop with windows 7 pro Os sea X's - 96091 to Windows 10 (64-bit).

 

System did run a lot of error after updates ( cannot access google, dropbox, youtube...)

 

I want to recover my PC back to windows 7 pro Os sea X's - 96091 for HP. I have product key lab on my desktop. But I do not have the Windows 7 recovery disc. 

 

May I know how I can proceed for the recovery?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2016 07:34 AM - edited ‎05-20-2016 07:35 AM

HP Recommended

Greetings,

 

You can go back to Win 7 if you are within the 30 day Win 10 installation window and you have not not run disk cleanup.

 

Please see here for instructions.

 

A system image of Win 7 would have saved your bacon.

 

Find someone in possession of Win 7 media.

 

Backup your stuff, do a clean install, then use your product key to activate.

 

Cheers!

View solution in original post

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5 REPLIES 5

‎05-20-2016 07:34 AM - edited ‎05-20-2016 07:35 AM

HP Recommended

Greetings,

 

You can go back to Win 7 if you are within the 30 day Win 10 installation window and you have not not run disk cleanup.

 

Please see here for instructions.

 

A system image of Win 7 would have saved your bacon.

 

Find someone in possession of Win 7 media.

 

Backup your stuff, do a clean install, then use your product key to activate.

 

Cheers!

Was this reply helpful? Yes No

‎05-20-2016 09:22 PM

HP Recommended

I have updated to win10 more than 30 days, and have to do system clean up and reinstall win7.

 

Should i find the same version of windows 7 pro Os sea X's - 96091for reinstallation?

 

Thanks a lot!

Was this reply helpful? Yes No

‎05-21-2016 07:31 AM

HP Recommended

Hi,

 

You will need a copy of Win 7 Pro.

 

You can also get recovery media for your PC from HP if you cannot get your hands on a copy of Win 7 Pro.

 

Jay

Was this reply helpful? Yes No

‎05-21-2016 07:42 AM

HP Recommended

Thank you so much.

 

May I know how I can get recovery media for your PC from HP?

 

Best Regards

Was this reply helpful? Yes No

‎05-21-2016 08:02 AM

HP Recommended

Hi.

 

Please click on " HP Worldwide Phone Support"  for general assistance on contacting HP Support.

 

Please click on this link for your product 's HP Support site.

 

Jay

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