SMART status error

[sebo]

Just did a windows update and restart and upon restart the error message 501 came up along with some other numbers which I did not record yet.

System test failed straight away with SMART failure and said numbers.

After more restart attempts it did boot up through to windows but from all forum reports it looks like I am on borrowed time.

In HP support assistant, under storage the SMART status is error.

I know it is highly likely you will want those other fault numbers?

[GBL84]

Dear Customer,

That indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..

HP will provide a replacement Hard Disk Drive if your PC warranty is Active, If not you need buy a Hard Disk Drive from a retail shop nearby.

Please Contact HP if your PC is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Please go through the below document:

http://support.hp.com/us-en/document/bph05701

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

GBL84

I am not an HP Employee

[mdklassen]

> That indicates that the Hard Disk Drive has failed

The disk-drive is "failing", not yet completely "dead".

Compare it to the gasoline gauge in your vehicle -- when it shows "less than 1/4 full", you can still drive the vehicle, for a short time.

> and that requires a replacement to resolve the issue.

Correct.

If you purchase a SEAGATE or a WESTERN DIGITAL disk-drive, the manufacturer's web-site has free(!) "disk-cloning" software, that you can use to quickly(!) copy everything from "old" to "new" disk-drives.

> This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts,

No, no, no!   The 'S.M.A.R.T.' monitoring reports on the "physical" health of the hardware, not on any problems with the file-system, and not on the effects of any device-driver or computer virus software or failed software updates.

> sudden power surges, if notebook is dropped etc..

Yes.  These events can cause physical problems with the disk-drive.

Recommendation: DO NOT "WAIT", and do not run any disk-intensive program (such as Disk Defragmenter).

Your disk-drive is approaching its "end-of-life";  don't push it closer to its death,

except to backup your favourites/files/music/pictures to an external disk-drive (or USB memory-stick).

On another computer, browse that backup, to make sure that it is complete, and readable.

Notes:

1. if you "clone" the disk-drive, any "license-keys" loaded onto your current disk-drive will be copied to the new disk-drive.

2. the disk-cloning software will use "all" of the new disk-drive, if the new disk-drive has a higher capacity than your current disk-drive.  Nice!