Saved my files in 2 external hard drives and then did recovery, came back and recovery error

[BreBruce-Tampa]

I saved my files to two external hard drives and then did a recovery.  After the recovery ended it said recovery error and no changes to computer.    I exited that screen and booted up, but the computer does not go to lock screen.  The HP circle logo comes on and goes away but nothing happens.

How can I get to the lock screen?   I've tried F11 and Esc.

[Karthik]

Try others ways of Recovery:

http://support.hp.com/us-en/document/c04758961

[WAWood · Accepted solution]

BreBruce-Tampa

Your post shows your PC as running win10, but it came preinstalled with Win8x.  That means at some time, you must have done the Win10 Upgrade, and unfortunately, that corrupts the HP Recovery information: HP Recovery Manager Blocked After Windows 10 Upgrade - HP Support Forum - 5170752

Once you do that Upgrade, the ONLY way to do a recovery after that is using HP Recovery Media.

Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.

Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. This could be an oversight by HP, or it could also mean that HP no longer stocks the recovery media for your PC.

You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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If HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck

[BreBruce-Tampa]

Thank you.  This is the best solution yet.  And the answer why when I did the recovery it finished with an error.