• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-15-2017 02:04 AM

HP Recommended
Product: Example: Pavilion 550-254n
Operating System: Microsoft Windows 10 (64-bit)

The HP Support Asssistant will not locate my new HP Pavilion 24 Monitor it has found my PC & Printer but not the monitor.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2017 02:58 AM

HP Recommended

You are looking in the wrong place.

 

A display is not a smart device type that the HP Support Manager will recognize as being present.

 

Use the Device Manager in Windows to find your display.

 

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-15-2017 02:58 AM

HP Recommended

You are looking in the wrong place.

 

A display is not a smart device type that the HP Support Manager will recognize as being present.

 

Use the Device Manager in Windows to find your display.

 

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎02-16-2017 04:06 AM

HP Recommended

Thank you for your help.

Was this reply helpful? Yes No

‎02-16-2017 07:38 AM

HP Recommended

You are welcome.

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.