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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-10-2017 09:03 AM

HP Recommended
Product: Pavilion p7-1107c
Operating System: Microsoft Windows 7 (64-bit)

Did HP send us the wrong USB recovery install on this stick, marked "A5U99AV" ?  My previous post was sooo long winded, I don't blame you all if you havn't the patience to read it all.

 

Let me distill the subject to a few Questions/Talking Points here:

 

I suspect the USB recovery stick I purchased is not for my computer.

 

OR...Do I need to create the recovery partition on the "replacement" HD, and also an unnamed 100mb partition manually in order for this to work?  

 

This P7-1107c boots from Legacy BIOS, the way we got it.   I loaded Linux Mint to check everything out, but I expect to wipe it out in the recovery process.  On BIOS Setup, the HD only shows up as a Legacy choice on the boot order menu. BUT... One of the TWO sets of instructions YOU (HP) sent me directs me to choose the "UEFI-USB/DVD" boot choice, which is NOT available!

 

I am wondering if it is possible to MANUALY EXTRACT the required files and load them onto a bootable set of two DVDs, (ISO?) or UEFI?  I "can" select the DVD drive under the Boot Order menu for UEFI or Legacy Bios boot, though the origional configuration is Legacy.

 

OR... How do I return the USB stick and get my money back if someone doesn't help me out here?  I am being helpful and reasonable (up to a certain point?!) 

 

See my previous post under "holmziep" and I am sorry it is sooo long.  I am new to this begging for help thing.  We want our Win7!  We want our HP p7-1107c recovered or we want our $ 50.00+ back for the recovery stick that doesn't work.

 

I appreciate your response and effort.

 

holmziep

 

 

 

1 REPLY 1

‎05-10-2017 09:43 AM

HP Recommended

Welcome to this forum.

 

See my response at: https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Recovery-fails-to-load-on-HD-US...

 

P.S. It is not "optimal" to open another thread on the same topic, given that you were told in the first thread that HP would be contacting you.

 

 

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