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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-01-2017 02:30 PM

HP Recommended
Product: HP 251-a123w Desktop
Operating System: Microsoft Windows 10 (64-bit)
Since downloading an update for a program, my computer now loads into an automatic repair screen. I have tried restarting, pushing F11 and following that screen, and tried resetting and restoring through the automatic repair screen. I alway get the same error that "something happened" and it isn't able to complete the repair/reset/restore. Is there something I can do to fix this or am I out a computer? I don't have any external backup or boot device.
3 REPLIES 3

‎05-01-2017 03:27 PM

HP Recommended

Hi:

 

You can see if you can fix the problem by reinstalling W10.

 

You can make your own USB installation flash drive or DVD by using the W10 Media Creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

‎05-01-2017 05:36 PM

HP Recommended
Thank you. I will try that once I find a computer.

‎05-01-2017 05:44 PM

HP Recommended

You're very welcome.

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