Unable to restore to Windows 7 from USB drive

flytrap · ‎03-05-2017

So the computer came with Windows 7 but was upgraded to Windows 10 now computer is very slow in it responds. So wanting to return to Windows 7. Tried to do system recovery but all it said was that there was a error. So purchased recover media from HP it came as a usb drive. I have to get it to boot from the usb drive without success. There is no boot option when I enter boot option.

WAWood · ‎03-05-2017

@flytrap

Hello;

Allow me to welcome you to the HP forums!

If the PC will not boot from USB (and a lot of the older Win7 PCs will not), then your only option is to contact HP Customer Support -- telling them they sent you the WRONG Recovery Media -- and seeing if they will sent you the correct media in disk form.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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IF they will not do that, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck

I am a volunteer and I do not work for, nor represent, HP

erico · ‎03-05-2017

What was the error in the system recovery?

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