Update of WIN 10 causes problems

[KOLSEN]

The systems starts blinking the Monitor after installing an update.

The following message was stated when updating:

Advanced Micro Devices, Inc. driver update for AMD Radeon (TM) R7 Graphics - Error 0x8024ce2b

After a few boots/days the system seems to be operational again and in the update log I can see:

Advanced Micro Devices, Inc. driver update for AMD Radeon R7 240

In the log I find many updates from

Advanced Micro Devices, Inc. driver update for AMD Radeon(TM) R7 Graphics

and

Advanced Micro Devices, Inc. driver update for AMD Radeon R7 240

How can I stop this or make it a correct update?

BR,

KOLSEN

[Riddle_Decipher]

@KOLSEN

Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.

I understand the Update of WIN 10 is causing problems,

Don't you worry, though, as I've got a few steps listed below that should resolve this issue:

To fix the error 0x8024ce2b:

Please follow the instruction below to solve the problem.

1. Download the "Show or hide updates" troubleshooter package (link is given at the end of this post)
This tool will help you to prevent the driver from being reinstalled until a new driver fix is available
2. Go to Device Manager by pressing Windows+X
3. Expand "Display adapters" and right on the "Graphic driver", uninstall it and then re-install using the package downloaded from your device manufacturer
(Just Google for them, use the keyword like this: "Intel/AMD/NVidia/... graphic driver windows 10 download")
4. Reboot the computer & run it normally

If the above doesn't work, try to update your BIOS to the latest one using the HP Official website: Click here

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[KOLSEN]

Hi Riddle_Decipher,

Thank you for having a solution to my problem,

You say:

 1. Download the "Show or hide updates" troubleshooter package (link is given at the end of this post)

I can't find the link to start the first step??

BR,

KOLSEN

[Riddle_Decipher]

@KOLSEN

Thank you for the update,

It's so weird that I missed that link,

Although, I appreciate you getting back to us with the information: Click here for the download link.

Please keep me posted for further assistance,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[KOLSEN]

Updated the derivers, but the problem was the  same.

Updated BIOS, but the problem became even worse.

The initial screen after logon is not stable, constantly switching between black and std. screen in a second.

Very difficult to start an app.

[Riddle_Decipher]

@KOLSEN

Thank you for replying,
I appreciate your time and efforts,

If you are unable to boot into windows, 

I recommend you attempt to start the computer in safe mode (click here for details)

Using the safe mode you could complete the steps previously suggested and therefore resolve the issue,

let me know how that goes,

Regards,

[KOLSEN]

The system is not normaly  operational.

I'm not able to click on start and then selection.

Is there another  way?

[Riddle_Decipher]

@KOLSEN

Thank you for the update,
I appreciate the quick response,

I understand you cannot click on the start and then select the options,

Hence, here the step by step guide for Entering Safe Mode without access to Startup Settings: Click here

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below. 

Thank you for posting in the HP Support Forum.  

Have a great day!

Regards,

[KOLSEN]

I managed to update the drivers and BIOS  without going to safe node, but no effect?

Should  I try a full recover  from the latest backup?

[KOLSEN · Accepted solution]

During this morning I gor an automatic update from AMD.

During this update the Monitor became stable again.

All looks normal.

I'll try to reboot the PC