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- WHEN I START MY CUMPUTER

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1 REPLY 1
02-17-2017 08:20 AM
Hello;
Allow me to welcome you to the HP forums!
From your description, it sounds like your PC is experiencing a memory failure.
To check that, press the Esc key repeatedly while starting, and you should then see an HP Startup Menu much like the one below:
Then, press the key shown to run diagnostics. This will check out the memory and hard drive.
Tell us what the diagnostics report.
We can proceed when you provide the information.
Thanks
I am a volunteer and I do not work for, nor represent, HP

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