-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Win10 Product Key

Create an account on the HP Community to personalize your profile and ask a question
01-15-2017 02:51 PM
Just received a new Compaq 8200 Elite that had been refurbished. However refurbished the computer put a label over the top of the Win10 Product key code and when I removed the label it remove part of the key. This is what I see of the code:
First five characters are missing, the next five are blurred although I can see what I think is the second set of five - D5GC2
The last fifteen characters are: F2GBP-XRM96-V6DGR.
Please provide me the complete product key to get my computer activated.
Thanks
Solved! Go to Solution.
Accepted Solutions
01-15-2017 04:47 PM
Hi,
Please use tools on my first reply to get the key. Why do you need Windows 10 key to setup ? Very straight forward and very simple, it will activate itself normally.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-15-2017 03:13 PM
Hi:
The PC came with W7 Pro from the factory and I would bet the key you messed up was for W7.
I suggest you contact HP technical support and order a set of W7 recovery disks.
In the USA/Canada call: 1-800-334-5144
Have the serial number of the PC handy to give to the customer services rep.
A set will cost around $10 delivered via 1st class mail.
If the refurbisher installed W10 and didn't do the free upgrade, unfortunately, no one here, nor HP will be able to help you.
The HP W7 recovery disks will not need a product key to activate.
01-15-2017 03:14 PM
Hi,
The key is in the BIOS of your machine, please use the following tool to get it:
http://www.belarc.com/free_download.html
When run this tool, it produces a report, scroll down to Software Management section. Windows 8, 8.1 or 10 product key is in there.
You can also use the following tool to find out:
https://www.magicaljellybean.com/keyfinder/
Regards,
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-15-2017 04:47 PM
Hi,
Please use tools on my first reply to get the key. Why do you need Windows 10 key to setup ? Very straight forward and very simple, it will activate itself normally.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.